Privacy & Policy

1. Information We Collect

We may collect and process the following categories of personal information:

Personal Identification Information

• Full name
• NRIC/FIN/Passport number (where required)
• Date of birth
• Gender
• Nationality

Contact Information

• Mobile phone number
• Email address
• Residential or mailing address
• Emergency contact details

Membership Information

• Membership number
• Membership status
• Class bookings
• Training schedules
• Attendance records
• Access logs

Payment Information

• Billing information
• Payment transaction records
• Subscription details
• Purchase history

Note: Credit card information may be processed by third-party payment providers and may not be stored directly by us.

Health and Fitness Information

Where voluntarily provided by Members:

• Fitness goals
• Training preferences
• Medical declarations
• Physical limitations
• Health information relevant to training activities

Technical Information

When using our website or mobile applications, we may collect:

• Device information
• Operating system information
• IP address
• Browser type
• App usage information
• Login information
• Analytics information

2. How We Use Your Information

We use your personal information for the following purposes:

Membership Administration

• Processing membership applications
• Managing memberships
• Maintaining member records
• Verifying identity

Service Delivery

• Providing access to facilities
• Managing bookings and appointments
• Administering personal training services
• Delivering fitness programmes

Payment Processing

• Processing payments
• Managing subscriptions
• Recovering outstanding balances

Customer Support

• Responding to enquiries
• Providing assistance and support
• Handling complaints and disputes

Safety and Security

• Monitoring facility access
• Maintaining security systems
• Investigating incidents
• Protecting Members and staff

Business Operations

• Internal administration
• Auditing
• Reporting
• Statistical analysis
• Service improvement

Legal Compliance

• Complying with applicable laws and regulations
• Responding to regulatory requests
• Enforcing contractual rights

Marketing Communications

Subject to applicable laws and your consent where required, we may send:

• Membership renewal notices
• Promotions and offers
• Newsletters
• Product and service updates
• Event announcements
• Surveys and feedback requests

You may opt out of marketing communications at any time.

3. Disclosure of Personal Information

We may disclose your personal information to:

Group Companies

Our holding companies, subsidiaries, affiliates, and associated companies.

Service Providers

Third parties providing services including:

• Payment processing
• IT support
• Cloud hosting
• Mobile application services
• Marketing services
• Customer support services

Professional Advisers

Lawyers, auditors, accountants, consultants, and insurers.

Government Authorities

Regulatory bodies, law enforcement agencies, courts, or government authorities where required by law.

Business Transactions

In connection with mergers, acquisitions, restructuring, asset sales, or other business transactions.

We require third parties handling personal information on our behalf to implement appropriate safeguards and use such information only for authorized purposes.

4. Marketing Communications

By providing your contact information, you consent to receive communications regarding:

• Membership services
• Promotions and special offers
• Fitness programmes
• New facility launches
• Product updates
• Company announcements

You may withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link in emails;
• Updating your preferences through our mobile application (where available); or
• Contacting us directly.

Withdrawal of marketing consent does not affect service-related communications necessary for your membership.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Managing memberships
• Providing services
• Processing payments
• Resolving disputes
• Enforcing agreements
• Complying with legal, regulatory, tax, accounting, and operational requirements

Personal information may be retained throughout the duration of an active membership and for a reasonable period thereafter.

Where personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or destroy such information.

6. Data Deletion Requests

Members may request deletion of their personal information by contacting us at:

Email: hello@fiitboxx.com

Requests should include sufficient information to verify identity and locate the relevant records.

Upon receiving a verified request, we will review and process the request within a reasonable timeframe.

Certain information may be retained where necessary for:

• Legal obligations
• Regulatory compliance
• Accounting and tax requirements
• Fraud prevention
• Dispute resolution
• Contract enforcement
• Security purposes

Where deletion cannot be completed due to legal or regulatory obligations, we will inform the Member accordingly.

7. Access and Correction Rights

Members may request access to, correction of, or updates to their personal information by contacting us.

We may require identity verification before processing such requests.

Requests will be handled in accordance with applicable laws and regulations.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your personal information may be transferred to, stored, or processed in jurisdictions outside Singapore where our service providers or business partners operate.

Where such transfers occur, we will take reasonable measures to ensure that your personal information receives a standard of protection comparable to that required under applicable data protection laws.

10. Children’s Privacy

Individuals under fourteen (14) years of age may only participate in programmes approved by The Centre and subject to applicable parental or guardian consent requirements.

We do not knowingly collect personal information from children except where necessary for participation in approved programmes and with appropriate consent.

11. Mobile Applications and Analytics

Our mobile applications and websites may use:

• Cookies
• Analytics tools
• Tracking technologies
• Device identifiers

These technologies help us:

• Improve user experience
• Analyze service usage
• Maintain security
• Optimize system performance

Users may adjust browser or device settings to limit certain tracking technologies, although this may affect functionality.

12. Third-Party Services

Our website, mobile application, or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties. Users should review the privacy policies of those third parties independently.

13. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time.

Updated versions will be published through our website, mobile application, or other appropriate communication channels.

Continued use of our services after any update constitutes acceptance of the revised Privacy Policy.

14. Contact Information

For questions, requests, complaints, access requests, correction requests, or deletion requests regarding personal information, please contact:

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Singapore.